Privacy Policy

TOOLKING TOOLS PRIVACY NOTICE

Who we are

Toolking Tools is the trading name of Elgano Ltd Registered company in England and Wales, registration number 09406431, Registered Offices 18 Silver Street EN1 3EG. We are registered with the ICO for Data Protection,registration number:

Our website address is: https://toolkingtools.com.

Our dedicated registered Data Protection Officer can be contacted at : info@toolkingtools.com

What personal data we collect and why we collect it

We are required to collect your contact details address and email in order to fulfill any orders you place on line.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Your details are kept in your account registration securely. We do not collect or store any payment details, these are collected by our payment Gateways which include Square, Paypal, Amazon Pay and Google Pay

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We require your email on contact forms so that we can reply to your question or query.

If you require us to ship goods to you we will also require your delivery address which should match your payment address.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Cookies on this site do not store personal data about you.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google analytics

We use Google analytics

We collect information through Google Analytics to monitor how you use the site. We do this to help:

make sure the site is meeting the needs of its users
make improvements, for example improving site search
We also collect data in order to:

gather feedback to improve our services, for example our email alerts
respond to any feedback you send us, if you’ve asked us to
send email alerts to users who request them
allow you to access ourservices and make transactions
provide you with information about local services if you want it
monitor use of the site to identify security threats
The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of toolkingtools.com

The legal basis for processing all other personal data is that it’s necessary to perform a task in the public interest.

Who we share your data with

We do not share your data with other parties. You may request that your data be shared with you or deleted from our database.

We will not:

sell or rent your data to third parties
share your data with third parties for marketing purposes
We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We will only retain your personal data for as long as:

  • it is needed for the purposes set out in this document
  • the law requires us to

We will keep your email data until you unsubscribe.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Payments

We accept payments through PayPal, Google Pay, Square, Amazon Pay. When processing payments, some of your data will be passed to these third parties, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy , Square Privacy Policy, Amazon Pay Privacy Policy , Google Pay for more details.

Additional information

How we protect your data

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

What data breach procedures we have in place

We use secure servers with the highest levels of encryption at recognised and reputable hosting services in the EU.

Industry regulatory disclosure requirements

We are registered with the ico, registration number :